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Accountability

Comments, Compliments, Concerns


Comments, compliments? We want to hear from you!

Peel CAS strives to provide quality service and would like to hear from you.  If you would like to send comments or compliments about your experience with our service, please send those comments and compliments through your worker or through our website’s Contact Us page.

Complaints? We want to hear those too!

If you would like to share your concerns with us regarding the service you are receiving or received, we encourage you to follow our informal process as a first step.  This includes sharing your concerns with your service team such as your worker or team leader.  We feel they have the most in-depth knowledge to answer your questions regarding your specific concerns about service.  You may contact your service team directly or if you would like assistance you may call our Complaints Department at 905-363-6131 ext. 1164.

If you would like to proceed with the formal complaint process, you may begin the formal process by filling out the Ministry of Community and Social Services’ Formal Complaint to a Society’s Internal Complaint Review Panel form.  Please click HERE to access the form.  Once you complete the form you may send it to Peel CAS via mail at our main office at 6860 Century Avenue, Mississauga, ON L5N 2W5; or fax at 905-363-6133; or email at complaints@peelcas.org.

If you would like to get more information regarding our complaint processes please see our brochure, comments, compliments and concerns located below.  Still have questions? You can call our complaints department at 905-363-6131 ext. 1164.

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