At Peel CAS we are committed to providing excellent customer service.
Customer service is embedded in the agency’s Strategic Plan – it is the backbone of how we provide service to children, youth and families. Customer Service Standards ensure consistent high quality service. These standards create value to our customers in ways that are beneficial to them and ones which allow us to measure how well we are doing.
We know that good customer service gives us tremendous opportunity to reinforce and grow our relationship with our customers – clients, service users, partners, foster parents and volunteers. Customers are anyone we provide a service for.
To establish Customer Service Standards we talked with staff about what experiences we wanted our customers to have when working with us. We reviewed feedback from client surveys to find out what was important to families and youth and their relationship with us. From this feedback we developed standards to guide staff in carrying out the agency’s commitment to excellence in customer service.
When working with us we want you to feel:
Listened to and heard
Helped and valued
Supported, understood and accepted
Safe, included and non-oppressed
Treated fairly and humanely
Positive about our interactions and our relationship with you