Customer Service

Peel CAS is committed to providing excellent service to the children, youth and families we work with. In 2019, our overall client satisfaction rating was 84 per cent.

It is the policy of Peel CAS that services are delivered according to the following principles:

• A focus on children’s safety, permanency, and well-being.
• The child is at the center of services, including a focus on their best interests and their rights. Their voice is considered as part of service delivery.
• Services to children and families build on their strengths.
• Services to children and families should, wherever possible, help maintain connections to their communities.

In addition, there is a focus on equitable and inclusive service delivery including:

• Services that respect diversity and the principles of equity and inclusion;
• Systemic racism and the barriers it creates for children and families receiving services must continue to be addressed;
• Services to First Nations, Inuit and Métis children and families should be provided in a manner that recognizes their cultures, heritages, traditions, connections to their communities, and the concept of the extended family; and
• Where a First Nations, Inuk or Métis child is otherwise eligible to receive a service under the Child, Youth and Family Services Act, an inter-jurisdictional or intra-jurisdictional dispute should not prevent the timely provision of that service.

The Province of Ontario has created a resource for children and young people to learn about their rights and the laws that protect them. View the Children and young persons’ rights resource. 

We appreciate hearing from our families and community members about their experience with our services. Please reach out to us with your comments, compliments or concerns.